Ivalalearn

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Frequently Asked Questions

General: what is ivalalearn.com?

What is this place?

By joining our community you will be able to access 3D, interactive, veterinary learning content directly within your web browser. Our focus currently is on anatomy, but as a solid understanding of anatomy is so important for clinical practice, our content is popular with both veterinary students, and clinicians.

Pricing, Account access & Billing

I am a veterinary student, how much does it cost?

Nothing! We've partnered with the Veterinary Information Network to make access to our content completely FREE for veterinary students, interns, residents and academics at veterinary learning institutions for the entirety of your time in the learning Insitution.

If you are in this category please sign up at VIN.com (https://www.vin.com/vinapp/default.aspx) and access the 3D content free on their website at www.vin.com/3dlearning.

I am a veterinary intern or resident at an academic Institution, how much does it cost?

Nothing! We've partnered with the Veterinary Information Network to make access to our content completely FREE for veterinary students, interns, residents and academics at veterinary learning institutions for the entirety of your time in the learning Institution.

If you are in this category please sign up at VIN.com (https://www.vin.com/vinapp/default.aspx) and access the 3D content free on their website at www.vin.com/3dlearning.

I am a vet student but my University doesn't give me an academic email address
f your University does not provide students with an email account, please have a person in your registrar's office contact vingram@vin.com and provide a list of those veterinary students currently enrolled. It should include the following for each student:

1. Student Name
2. Email address
3. Expected date of graduation (mm/yy)
4. Degree to be obtained

Make sure to add domain name www.vin.com to your white list (safe server's email list), as well as contact the University webmaster to add VIN to their safe sender's list, to continue to receive our correspondences in the future.

I am an academic involved in full-time teaching, how much does it cost?

Nothing! We've partnered with the Veterinary Information Network to make access to our content completely FREE for veterinary students, interns, residents and academics at veterinary learning institutions for the entirety of your time in the learning Insitution.

If you are in this category please sign up at VIN.com (https://www.vin.com/vinapp/default.aspx) and access the 3D content free on their website at www.vin.com/3dlearning.

I am a VIN member, how much does it cost?

Nothing! As a VIN member you can access all of our content completely free on VIN.com under the 'Library' link or directly at www.vin.com/3dlearning.

I am a veterinarian, where should I access the content?

You can either sign up for VIN membership at www.vin.com and receive all of the other benefits of being a VIN member, or you can purchase an annual subscription here for £44.99/annum.

How does the paid subscription work?

We will charge you £44.99/ annum for continued access, until you cancel your subscription.

I am a veterinary nurse, is access for me free too?

Unfortunately not at this time. Please get in touch with http://www.vspn.org/ to register your interest.

I am a lecturer that would like to use the content 'live' in my teaching, can I do this?

Yes. Please create an account as appropriate (see the FAQs above). You are then welcome to use the content 'live' for demonstration purposes.

NB it is NEVER appropriate to share your sign-in details. Access will be blocked when we detect this activity.

I would like to use images / video in not-for-profit teaching material or publications, can I?

In general we encourage the use of our content in teaching - please fill out this form here.

I would like to use images & screencasts in for-profit teaching material or publications, can I?

Please get in touch with us either using the chat icon or via email.

Do you offer group access for teaching Institutions that don't qualify for free access?

Yes, we can organise group membership discounts. Please get in touch using the chat function or email us.

I want to cancel my subscription

Of course! You can do this at any time when logged in under 'My Account' -> 'Cancel subscription'

Your subscription will not renew at the end of the current billing period.

Getting started & Technical access

Where and how do I use the content?

The content loads directly within your laptop and desktop web browser. There is no need to download a program or app to your device (but the content does download directly within your browser).

In terms of interacting with the content, here is a great video on getting started:

Getting started with the 3D content

Troubleshooting

I'm having an issue, please help!

The content runs best on Mozilla Firefox and Google Chrome

The first thing we recommend trying if you have an issue is to try on another on one of these browsers,  and try the alternative if you haven't already.

We also recommend using a 64-bit browser, as our content is memory intensive. You can check this in the 'Help' section or 'About section' of your browser. 

We currently do not recommend using a tablet or mobile device for our content as we have not yet optimised it for such purposes. Please use a laptop or desktop.

Any other issues please email us.

Tablet or mobile device; content doesn't work well

We currently do not recommend using a tablet or mobile device for our content as we have not yet optimised it for such purposes. Please use a laptop or desktop.

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